Use the main navigation bar at the bottom to access the App Store.However, if this scenario looks like it could be applicable, follow one of the guides below (the one compatible with the platform you’re encountering the issue with) to update the Sonos App to the latest version. Note: This will not fix the issue if you are dealing with a common inconsistency or some kind of 3rd party interferences that is interfering with the connection to the Sonos Controller. Since a couple of hotfixes have been released so far on all platforms (Windows, macOS, iOS and Android), your first attempt at fixing this issue should be to ensure that you’re using the latest version of the app. Updating to the latest Sonos App versionĪs it turns out, this particular issue is known to occur due to a bug that Sonos developers have been trying to patch since the end of 2018. According to some users, playlists with over 500 songs might trigger this error. In case you’re only seeing the Sonos 1002 Error code when trying to add entire playlists to the queue at once, try queuing them in small batches. If they are, reconfigure the Packet Rules to allow Local Services. Note: In case you’re using Kaspersky or a different 3rd party AV, check the settings to see if Local Services (TCP) are not being actively blocked.

To resolve the issue in this case, simply whitelist the Sonos app (or the used ports) or simply uninstall the 3rd party AV. Overprotective firewalls can also be responsible for this error code if they end up blocking communications with the Sonos Controller. If you’ve already updated to the latest version of Sonos, take some steps to resolve any sort of network inconsistency that might be causing this issue – A reboot or reset of your router or modem should be enough. If you’re encountering this issue, the first thing you need to do is to update to the latest Sonos app (They have released a couple of hotfixes for this issue). In most cases, the Sonos 1002 Error code points towards a connectivity problem on the network. Sonos Error Code 1002 (Sonos was unable to add the music folder) This typically occurs with Sonos smart speakers when the user tries to import Music Library from Spotify or a similar app and is confirmed to occur on macOS, Windows iOS, and Android. The Sonos Error 1002 (Unable to add the music folder) typically occurs when users try to add their Music Library to the Sonos Controler.

Sonos for windows 7