For this troubleshooting exercise, you want to disable, not delete, an add-in. If you have administrator rights, you could actually delete the add-in. Don’t select an add-in and choose Remove. After you’ve captured the titles of the selected add-ins, clear all selected check boxes, and then choose OK.Ĭaution: Click a check box to clear it. Manually record the title of every selected add-in listed under Available Add-ins. As a precaution, when the COM Add-ins listing of your current add-ins opens, do one of the following. You’ll need to disable all of your add-ins before restarting Outlook. If Outlook does start in safe mode, then the problem is likely with one of your add-ins. The Outlook icon on your taskbar also alerts you the program isn’t operating normally. How do you know you’re working in safe mode? You’ll see a label similar to the one below at the top of the screen. If prompted, enter your password and choose Accept. For more information, see Office programs may crash with the FineReader add-in installed. Starting Outlook in safe mode, which starts Outlook without add-ins loaded, can tell you if an add-in is the problem. Sometimes add-ins can conflict with Outlook. If our automated tool can’t fix your issue, or if you’d like to fix it yourself, see the next section. We can diagnose and fix several common Outlook issues for you. Cannot open the Outlook window” error messages? We can fix the problem for you, or you can use the troubleshooting steps we’re providing below to help resolve these startup issues.

Are you having trouble starting Outlook, Outlook, or Outlook, or receiving “Cannot start Microsoft Outlook. Certification/Training Frequently Asked Questions.

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